How to build digital public services in health care? The case of Estonia

During the next meeting of DELab UW semi­nar series we looked at the issue of data­ifi­ca­tion and buil­ding digi­tal public servi­ces on the exam­ple of Estonia.

During the semi­nar, Wero­ni­ka Prze­cher­ska ana­ly­zed the fac­tors that favor the con­struc­tion of digi­tal public servi­ces and data­ifi­ca­tion (e.g., cla­ri­ty of the legal fra­me­work), the bar­riers to the­ir deve­lop­ment (e.g., lack of e‑identification tools), and the bene­fits of using data. She also pre­sen­ted rese­arch fin­dings on Esto­nia, a digi­tal leader in public servi­ces. What solu­tions are used in this coun­try and what are the reasons for its suc­cess in digi­ti­sing public servi­ces in the area of health care? Watch the recor­ding of the seminar.

The deve­lop­ment of new tech­no­lo­gies brings two key chal­len­ges to sta­te insti­tu­tions. First, buil­ding the tools of digi­tal govern­ment. Secon­dly, using the data col­lec­ted and   using it to impro­ve public poli­cies – inc­lu­ding tho­se in the area of health care.

Har­nes­sing the power of digi­tal tools and gro­wing amo­unts of data will be one of the answers to emer­ging chal­len­ges in the health sec­tor, such as pan­de­mics, ine­qu­ita­ble access to servi­ces, and inef­fi­cient and costly public pro­grams. Howe­ver, the capa­bi­li­ties of Euro­pe­an coun­tries in this regard vary.